At DK Web Solution, we value and respect the privacy of our customers, website visitors, and clients. This Privacy Policy outlines how we collect, use, store, and protect your personal information. By accessing or using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal and non-personal information to enhance your experience and provide better services. The types of information we may collect include:
a) Personal Information
This includes, but is not limited to:
- Name
- Email address
- Phone number
- Mailing address
- Payment details (if applicable)
b) Non-Personal Information
Non-personal information may include data such as:
- Browser type and version
- Device type
- IP address
- Operating system
- Referring website URL
2. How We Collect Information
We collect information in the following ways:
- Directly from you: When you fill out forms on our website, sign up for newsletters, request a quote, or engage with us for services.
- Automatically: Through cookies, tracking technologies, and analytics tools when you visit our website.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide services you’ve requested (e.g., web design, development, SEO).
- To communicate with you regarding your requests, projects, or account-related matters.
- To send promotional or marketing emails (if you’ve opted in).
- To improve our website and services through user feedback.
- To comply with legal obligations and enforce our policies.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance user experience, track website traffic, and improve content. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling cookies may impact your experience on our website.
5. How We Protect Your Information
We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, alteration, or disclosure. These measures include:
- Secure socket layer (SSL) encryption for data transmission.
- Regular system and security audits.
- Access control to sensitive data for authorized personnel only.
While we take necessary precautions to protect your data, no security system is entirely foolproof. By using our services, you acknowledge that we cannot guarantee 100% security.
6. Third-Party Services
We may share your information with trusted third-party service providers to assist us in performing services related to our website, including payment processors, email marketing services, and analytics providers. These third parties are contractually obligated to protect your data and use it only for the specified purposes.
We may also share your information in the following cases:
- If required by law (e.g., a court order or government request).
- To protect our rights, property, or safety, or the rights, property, and safety of others.
- In the event of a business transfer, such as a merger, acquisition, or sale of assets.
7. Marketing and Communications
If you have opted in to receive marketing communications from us, we may send you emails about our services, promotions, or news related to DK Web Solution. You can opt out of these communications at any time by:
- Clicking the unsubscribe link in the email.
- Contacting us directly at [info@dkwebsolution.co.uk].
8. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights concerning your personal data:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete personal data.
- Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
- Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format to transfer it to another service provider.
- Right to Object: You can object to our use of your personal data for certain purposes, including direct marketing.
If you wish to exercise any of these rights, please contact us at [info@dkwebsolution.co.uk]. We will respond to your request within the legally specified timeframe.
9. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.
10. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 13, we will take steps to delete the information.
11. Changes to This Privacy Policy
We may update or modify this Privacy Policy at any time. When we make significant changes, we will post a notice on our website or send an email to inform you. The updated policy will be effective as of the date stated at the top of the document.
12. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:
DK Web Solution
Email: [info@dkwebsolution.co.uk]